Monthly Archives: July 2006

Customer Service in reverse?

Interesting article in the Observer today which finally manages to pin down what I’ve been noticing but couldn’t quite bring together into a clear idea. Many companies are so bad at customer service that people are going around discouraging their … Continue reading

Posted in General | Leave a comment

Online Shopping customer service

We contacted online retailers asking why they don’t respond to queries, but they didn’t respond to our queries. [The Register Article]

Posted in General | Leave a comment