Angus Thinks…

Interesting article in the Observer today which finally manages to pin down what I’ve been noticing but couldn’t quite bring together into a clear idea.

Many companies are so bad at customer service that people are going around discouraging their friends from buying the products being sold.

This seems to be really common in many (possibly all) of the companies I seem to deal with and it’s really, really bad.

Link

We contacted online retailers asking why they don’t respond to queries, but they didn’t respond to our queries.

[The Register Article]